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  • Hotel information

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About our hotel

The Ambassador hotel in Zurich's Seefeld district is part of the former Uto Castle, built in 1898 in neo-Baroque style. It is located directly opposite the opera house and not far from the busy Sächseläutenplatz - and thus at the pulse of the action. Our hotel offers a refined, informal ambience and lived sustainability in line with the motto "Cause we care".

All information at a glance

your stay at the Ambassador Luxury Hotel is supposed to be as convenient and care free as possible. We have compiled a list of some useful things to know below.

If there is still something you would like to know, feel free to contact our reception at any time.

Air Condition

All our rooms are equipped with an AC. The sun symbol is indicating summer, hence reducing the temperature

Airport Shuttle

You can get easily to our hotel and back by taxi, our limousine or train from the train station Stadelhofen (S16). Tickets and additional information are available at the reception


From 6:15 am to 10 am you can enjoy our Swiss Z`Morgen-Buffet at a price of 33 Swiss Francs in the restaurant Opera of our partner hotel Small Luxury Hotel Ambassador Zurich. Upon request we would also serve the breakfast in your room from 6:30 am to 4 pm. And we also offer a breakfast a la carte or an Express Day Starter. You can enjoy your breakfast at our partner hotel Opera just across the street from 7 am to 12 pm on Saturdays and Sundays


All rooms are equipped with a bathrobe and a pair of slippers. You will find them in the wardrobe


The bar of restaurant Opera is open until 10 pm daily

Beds and pillows

Our beds are outfitted with adjustable Treca high quality matresses or high end box springs. The sheets are changed every other day. Should you require fresh sheets everyday please just ask at the reception. We would also happily provide you with additional pillows and extra blankets. You can find additional information in the seperate pillow menu. We would also provide a "Schweizer Bett" on request

Business Corner

There is a free computer connected to a printer and the internet in the lobby. Should you need to copy, fax or scan a document simply ask at the reception


Please vacate the room by 12 pm


Please contact our reception if you require medical assistance. We also provide information on pharmacies closeby


We are greatly involved in preserving our environment. Please support us by deciding how often we should change the Frottée towels. Please put them in the bath tub/shower and we will replace them during the next room cleaning. Find here more about our sustainability projects.

Gym "Activ Fitness"

All guest have free access to the closeby gym "Activ Fitness". Please ask for a voucher at the reception

Iron/ Ironing board

Should you require an iron/ironing board, please ask at the reception


Please contact our reception if you would like to get your luggage downstairs. Should you departure at a late hour, there is the possibility to store your luggage at the reception. We are liable for up to 1000 Swiss Francs for luggage stored in our hotel

Mobile Key

From arrival straight to your room. With the mobile key on your mobile phone after online check-in, it's no problem

Nespresso Coffee Machine

There is a free Nespresso coffee machine in your room. Our reception staff would be delighted to assist you with operating it.
Non Smoking Hotel: We are a non-smoking hotel. We charge an extra night for smoking the in the room, since it would render it unavailable for the following day


Newspapers & Pressreader

Do you desire a specific newspaper? You are welcome to order your newspaper at the reception until 22:00 and we will deposit them in front of your room the next day (in the afternoon for US newspapers). Additionally, you can access over 7000 international newspapers and magazines on

Online Check-in

Save valuable time – you can complete the online check-in conveniently on your mobile phone or computer and the key is ready for you when you arrive as a mobile key

Public Transport

The tram and bus station "Opernhaus" is only a few steps away from our hotel. The train station Stadelhofen is within walking distance and provides a direct transfer (S16) to Zurich aiport. Tickets and additional information are available at the reception

Parking/Valet Parking

The parking lot Opéra is right adjacent to the hotel (40 Swiss Francs per day). We would also happily assist you with parking your vehicle from 8 to 21:00. Find additional information at the reception

Plane Tickets

Our reception would be delighted to assist you with confirming your flight or performing the online check-in


Your pet is welcome here. We would charge 20 Swiss Francs per day and pet. We would kindly ask you to keep your pet in your room if you go to one of our restaurants

Payment/Money Exchange

We accept most currencies common in Switzerland (CHF, EUR, USD, CAD, GBP and JPY) in cash or credit cards (Visa, American Express, Eurocard, Diners, Maestro, Union Pay and JCB). Travelers checks can be redeemed at any bank nearby. There is also an ATM closeby in the direction of train station Stadelhofen

Restaurant Opera

We serve warm dishes continuously from 11:30 to 22:00 at our partner hotel Small Luxury Hotel Ambassador Zurich. Our chef and his team from Restaurant Opera are looking forward to your visit

Rooftop "The View"

Feel free to enjoy a breath taking view of the lake and the city from our rooftop "The View". If it is not raining, it is accessible daily until 6 pm using the normal room key

24/7 Room Service

Order your meal at any time and it will be delivered to your room. Please find the room service menu in your room. Dial 777 to place your order


Please put your valuables in the safe in your room. Cash and jewelry are insured against theft for up to 5000 Swiss Francs if they are kept in a closed safe in the room.


Forgot your toothbrush? No problem. Our reception can provide some hygiene products like toothbrush, toothpaste and razors.

Tailor, Laundry & Shoes Cleaning Service

Please drop your laundry at the reception by 8:45 am at the latest, in order to have them returned to you on the same day. There is no laundry service on Sundays and bank holidays. Our tailor, laundry and shoes cleaing service is at your disposal in order to maintain a neat appearance from head to toe. Please contact our reception.


All rooms are equipped with a telephone, free of charge. Use the prefix 0 for outside calls. In order to call a different room please dial 6 and the room number. 777 will connect you with the reception. In case of an emergency please dial 999.


240 Volt, 50 Hertz. Adapters are available at the reception

Wake-Up Call

Please tell the reception your desired wake-up time and your room number in order to receive a wake-up call